FREE EU SHIPPING OVER €90◉DROP 001 · HAND-DRAWN◉LIMITED RUNS · NEVER REPRINTED◉SEE THE UNSEEN◉FREE EU SHIPPING OVER €90◉DROP 001 · HAND-DRAWN◉LIMITED RUNS · NEVER REPRINTED◉SEE THE UNSEEN◉
Ovvion
Help · Returns

Returns & Refunds

LAST UPDATED · 15 OCTOBER 2026

Not the right fit? Send unworn pieces back within 30 days of delivery for a full refund, or swap the size for free within the EU.

Summary

  • 30 days from delivery to start a return.
  • Items must be unworn, unwashed, with original tags and packaging.
  • Size exchanges are free within the EU (we cover the new shipment).
  • Refunds go back to your original payment method (PayPal or card) within 14 days of us receiving the return.
  • Faulty, damaged or wrong item? We cover all the costs (see below).

How to return or exchange

  1. Email info.ovvion@gmail.com or use our contact form with your order number (OV-...), the item(s), and whether you want a refund or a different size.
  2. We reply within 1-2 business days with the return address and instructions.
  3. Pack the items securely and send them with a tracked service. Keep your receipt, because we can't refund parcels that never arrive.
  4. Once we receive and check the items, we send your refund or ship the exchange and email you.

Return shipping costs

  • Refunds: you pay the cost of sending the item back.
  • EU size exchanges: you send it back, we pay to ship the new size to you.
  • Faulty or wrong items: we reimburse your return postage in full.

Refunds

We refund the item price plus your original standard shipping cost when you return the whole order within the legal 14-day withdrawal period. Extra charges for express delivery are not refunded. For partial returns, the original shipping cost is not refunded. PayPal refunds usually appear immediately; card refunds can take 5-10 business days to show on your statement depending on your bank.

Faulty, damaged or incorrect items

If your piece arrives damaged, misprinted, or isn't what you ordered, contact us within 30 days with your order number and a photo. We'll send a replacement or a full refund, whichever you prefer, and cover the shipping both ways. Your statutory warranty rights apply in addition.

What we can't accept

  • Items that have been worn, washed, altered or damaged after delivery.
  • Items without original tags, or returned more than 30 days after delivery (beyond your legal rights).
  • Custom or personalised pieces, unless faulty.

Your legal right of withdrawal

If you are a consumer in the EU, EEA or UK, you also have a legal right to withdraw within 14 days without giving a reason. Our 30-day policy is in addition to that right and does not limit it. Full details and the model withdrawal form are in our Terms & Conditions.